Customer Care
Warranty
In addition to the product's manufacturer warranty, Old West Renovations Ltd. ensures that the workmanship and products used to install your windows and doors will be free from defects for a period of (10) ten years from installation date. CLICK HERE for details.
CLICK HERE to view Durabuilt's manufacturer warranty.
Checklist for Installation Day
For window installations:
- Remove all blinds and window coverings.
- Move furniture back at least 4' to allow access to window.
- Remove all pictures and breakables from the walls around the area.
- Cover up furniture and other things you do not want to get dusty as there can be dust from pulling out the old window.
- We put drop sheets down to cover the floor as much as possible.
- Remove any lawn furniture (etc.) from under the windows.
For door installations:
- Please have your new lock sets on site to install (unless reusing).
- The above window instructions also apply for the door install.
What we do on installation:
- Cover up floor around area.
- Vacuum up floor around area.
- Clean windows and glass.
- Clean up all debris on site (we have rakes if needed).
- Give warranties, maintenance and operating guides, and do a walk through with you to show you how to operate the windows.
